Terms of service

Last updated: May 27, 2026

OVERVIEW

Welcome to Zenlumey. The terms "we", "us" and "our" refer to Zenlumey.

Zenlumey operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Zenlumey is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account.

You may not transfer, sell, assign, or license your account to any other person.

We make reasonable efforts to display products, descriptions, colors, and images as accurately as possible. However, actual product appearance, packaging, colors, or materials may vary depending on your device settings, manufacturing variations, or supplier updates.

Certain products may be fulfilled and shipped by third-party fulfillment partners and international suppliers. Product packaging, labeling, and presentation may vary.

We reserve the right to:

• modify product descriptions
• discontinue products
• limit quantities
• refuse orders
• update pricing or specifications at any time without notice

When you place an order, you are making an offer to purchase.

Zenlumey reserves the right to accept, refuse, limit, or cancel any order at our discretion.

Your order is not considered accepted until payment has been successfully processed and order confirmation has been issued.

Please review your order carefully before submission, as cancellation or modification requests may not always be possible once processing or fulfillment begins.

If we cancel or modify an order, we may attempt to notify you using the contact information provided during checkout.

Purchases are subject to our Refund Policy [LINK].

You represent and warrant that purchases are intended for personal use and not for unauthorized resale.

Prices, discounts, and promotions are subject to change without notice.

Unless otherwise stated, prices displayed on the website may not include:

• taxes
• VAT
• customs duties
• import fees
• shipping charges
• handling charges

You are responsible for providing current, complete, and accurate billing and payment information.

You authorize us and our payment providers to charge the payment method provided for all amounts associated with your order.

Delivery times provided on the website are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• shipping carriers
• customs clearance
• weather conditions
• peak shipping periods
• force majeure events
• supplier delays
• incorrect customer information

Some products may be shipped from international fulfillment centers.

Risk of loss and title for purchased products passes to you upon transfer to the shipping carrier, where permitted under applicable law.

Nothing in these Terms limits any non-excludable consumer rights available under applicable consumer protection laws.

Returns, refunds, replacements, and cancellation requests are governed by our Refund Policy [LINK].

Refund eligibility may vary depending on:

• order status
• fulfillment stage
• shipping status
• product condition
• evidence provided
• applicable consumer protection laws

Customers may be required to provide:

• photographs
• videos
• shipping documentation
• proof of non-delivery
• additional supporting information

Certain items may not be eligible for return or cancellation, including:

• personalized products
• customized items
• hygiene-sensitive items
• products already processed for fulfillment

Nothing in this section affects your statutory rights under applicable consumer protection laws.

All content available through the Services, including but not limited to:

• trademarks
• logos
• branding
• text
• graphics
• images
• videos
• product listings
• website design
• software
• functionality

is owned by Zenlumey, Shopify, licensors, or their respective owners and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, exploit, or otherwise use any content without prior written permission.

We may provide access to third-party tools or services that we neither monitor nor control.

Such tools are provided "as is" and "as available" without warranties or guarantees of any kind.

Your use of optional third-party tools is entirely at your own risk.

The Services may contain links to third-party websites or services.

We are not responsible for examining or evaluating third-party content and are not liable for any third-party materials, websites, products, or services.

Use of third-party websites is at your own risk.

Zenlumey is powered by Shopify, which enables us to provide the Services.

However, any sales and purchases made through the store are made directly with Zenlumey.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and Zenlumey, including any injury, damage, loss, refund dispute, delivery issue, or claim relating to products or services purchased from Zenlumey.

You hereby release Shopify and its affiliates from claims arising from transactions with Zenlumey.

All personal information collected through the Services is subject to our Privacy Policy [LINK].

Certain information may also be processed by Shopify in accordance with Shopify's Privacy Policy.

By using the Services, you acknowledge that:

• your information may be processed internationally
• third-party service providers may process information on our behalf
• fulfillment providers and logistics partners may receive necessary shipping information to fulfill orders

For additional details, please review our Privacy Policy.

If you submit reviews, suggestions, comments, ideas, or other content ("Feedback"), you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, publish, and distribute such Feedback.

You represent that:

• you own or control the rights to your Feedback
• your Feedback does not violate any law or third-party rights
• your Feedback is not misleading, unlawful, abusive, or harmful

Occasionally there may be information on the Services containing typographical errors, inaccuracies, or omissions relating to:

• product descriptions
• pricing
• promotions
• shipping times
• availability

We reserve the right to correct errors, update information, or cancel orders at any time without prior notice.

You may not use the Services:

• for unlawful purposes
• to violate laws or regulations
• to infringe intellectual property rights
• to transmit malicious code
• to interfere with website security
• to collect personal information unlawfully
• to scrape, crawl, or automate access to the Services
• to impersonate another person or entity

We reserve the right to suspend or terminate access for violations of these Terms.

We may terminate or suspend your access to the Services at any time without notice if we believe you violated these Terms.

Any obligations or liabilities incurred before termination survive termination.

The Services and products are provided "as is" and "as available" without warranties of any kind, except where prohibited by law.

We do not guarantee uninterrupted, secure, or error-free operation of the Services.

Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you.

To the fullest extent permitted by law, Zenlumey and its affiliates, partners, suppliers, service providers, licensors, and Shopify shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from your use of the Services or products.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You agree to indemnify and hold harmless Zenlumey, Shopify, affiliates, suppliers, partners, employees, and service providers from claims, damages, liabilities, and expenses arising from:

• your breach of these Terms
• your misuse of the Services
• your violation of laws or third-party rights

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions remain in effect.

These Terms, together with referenced policies, constitute the entire agreement between you and Zenlumey regarding the Services.

You may not assign or transfer your rights under these Terms without our written consent.

We may assign or transfer our rights and obligations without restriction.

These Terms shall be governed by and construed in accordance with the laws of TBD.

Nothing in these Terms limits mandatory consumer protections available under applicable law.

We reserve the right to modify these Terms at any time.

Updated Terms will be posted on this page with a revised effective date.

Continued use of the Services constitutes acceptance of updated Terms.

Questions about these Terms of Service should be sent to: hello@zenlumey.com